Support

For anything about Potebiyori Baby Log, please email us.

Email: support@potebiyori.com

We reply in Japanese and English.

Common questions

• How do I invite my family? Go to Family settings → Invite to issue an invite code and share it. Codes expire and can only be used a limited number of times.
• What if I forget my password? Use "Forgot your password?" on the sign-in screen. We'll send a code to your registered email address so you can set a new one.
• How do I delete my account? Settings → Account inside the app. After deletion, photos and videos are erased for good following a 30-day grace period.
• How do I export my data? Go to Settings → Delete account and data. You can export your data before deleting anything.
• Can I use the app in English? Yes. The app follows your device language by default, and you can set it explicitly under Settings and privacy → Display → Language. Members of the same family can each use a different language.